What are some of the assumptions around H.O.P.? SHOW NOTES.Lots of assumptions come up. I would say many assumptions are magnified after an event goes wrong. When an organization is responding to what we would consider a failure or accident or event, some of the earlier assumptions that are made are ‘perhaps someone should have known better?’. We know though, that by definition that if somebody knew something negative was about to happen, they would stop what they were doing. That’s what is called counter-factual – information isn’t very helpful. That assumptions gets in the [...]

What tips do you have for those embarking on the H.O.P. journey? SHOW NOTES. Definitely, suggest start picking someplace within your organizational structure and your current existing rhythm to start. So, you don’t have to come up with a brand-new process, or meeting. So, anything you have that’s current that you can insert a few of the principles in is very helpful so it doesn’t feel like a gigantic effort. So even if you’re doing something like a routine audit, going in an inserting a few different types of questions in that audit [...]

Tips to try and understand problems before fixing them SHOW NOTES. So I think having someone with you the first few times you do it. Anytime we are trying to do something new, where we are moving through performance modes. Whether it’s not it’s an actual task or different ways of asking questions if you haven’t seen it modelled before it can be difficult. So, having someone who is naturally ask questions or has experience for on the job coaching. It’s actually really easy in a classroom to say I fully understand what’s happening [...]