What is Industrial Empathy? I first heard about Industrial Empathy from Andrea Baker. She is doing a lot of work in this field too and she and Todd Conklin and I have done a bunch of work together. And she coined that phrase and she said it seemed like as we listen and learn and respect the people that are getting work done and instead of thinking they are the problem to be solved but they are really the ‘problem solver’ as Dekker says. We are creating Industrial Empathy. If I walk a [...]

What is Operational Humility? In the world of human performance, I have heard this term a bunch called chronic and ease. I think it is saying don’t be too comfortable. I presented this to a plant manager and what they said is that even if our numbers are great, we probably ought to have some ‘operational humility’. Not because our numbers are great and we’re perfect. But maybe because our numbers are great, we need go ‘kick the tires’ a bit more to see if in fact we are great and there is [...]

Where is the ONE place to start using HOP? If an organisation was just starting on this journey and still very much in Safety I am thinking, probably the most valuable thing we can do is sit down with the leadership and have a conversation and say where do you think your organisation is now, where do you want to go, do you think as a leadership team you’re interested in looking at things a little differently and show them what differently is. Have a conversation around error tolerance and error capacity. Have [...]

Why should you attend a HOP Workshop? I love aviation and I fly helicopters a bit so I thought it would be cool to work with people who know a lot about aviation. And now that Southpac has expanded to work more with general industry which is actually my world. So the real value I see in these workshops is the diversity of people coming and they are not huge and that’s good as its hard to have meaningful conversations. Southpac HOP workshops are a good size for people to get involved in [...]

Where is the ONE place to start using HOP? If an organisation was just starting on this journey and still very much in Safety I thinking, probably the most valuable thing we can do is sit down with the leadership and have a conversation and say where do you think your organisation is now, where do you want to go, do you think as a leadership team your interested in looking at things a little differently and show them what differently is. Have a conversation around error tolerance and error capacity. Have the [...]

Human & Organisational Performance Benefits SHOW NOTES. The benefits of using the new way of thinking. Maybe its not new, but the benefits who are the employees who are what we call the ‘sharp end of the stick’ are the ones getting things done out there; turning wrenches and making things happen are given a lot of respect in this. We realise they are the ones making this work happen and yes, we need leaders, we need engineers, we need directors and managers, but we also really need the people who are willing [...]