Home/Mark Alston

WORKSHOP | Learning about Normal Events in Incident Investigations

2021-08-31T16:25:16+10:00

WORKSHOP | Learning about Normal Work in Incident Investigations In this HOPLAB Workshop, Mark Alston from Investigations Differently guides viewers through Blue Line Investigations of real life events. Topics covered include: Overview of Black Line (work as intended) vs Blue Line (work as done) The conditions in which incidents occur are the same as in normal work How to use generative questions Learning about the work in the field Group activity with interactive whiteboard Mark Alston | Proudly brought to you by the HOPLAB and Southpac International. [...]

What do we do when investigating events?

2021-08-31T16:27:29+10:00

What do we do when investigating events?  There is a quote from Todd Conklin which really sticks with me & that is ‘Telling me an event or incident was caused by a worker who failed to follow procedure is like telling me that something fell due to gravity’. It’s always true, it just doesn’t tell me anything. I really love that. I see it so often in organisations where they have an unwanted “event” and they do an investigation & it comes back with a workers fail to follow procedure. And that is where [...]

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