This engaging and practical part of the course develops a working knowledge of the HOP (Human & Organisational Performance) principles, terminology and methods. HOP moves organisations away from a “compliance only” mindset to asking better questions, seeking understanding and enhancing the performance of everyday work. The basic HOP principles are explored:
- People make mistakes
- Blame fixes nothing
- Context drives behaviour
- Learning is vital
- Response matters
Key topics such as blame, error, operational drift, performance modes, and system thinking are covered in enough depth that the participants will be able to put into practice what they learn.
Demonstrations are built into this class to show how common error and blame are. The class discussion moves the focus from error and blame to a more holistic, systems thinking, approach to failure. Emphasis is placed on the importance of operational learning and changing from a reactionary mode to more of a “learn and improve” approach. Thought provoking conversations are held to challenge the notion of a root cause, a linear path to failure and an oversimplification of how both failure and success happen.
Participants will be able to apply the ideas discussed to their own organisation to improve system stability, reliability and resilience and will see the importance of building better defences, increasing capacity and improving learning around events.