3-Day HOP & Learning Teams Course

Get the knowledge, terminology, and tools to begin HOP

The 3 Day HOP & Learning Teams course is the ultimate guide to learning the foundations of Human and Organisational Performance and understanding how to apply the philosophy at an organisational level.

Duration: 3 Days
Location: Public or In-house
Delivery: Face-to-Face or Virtual
Note: Virtual courses are run in AEST (Australian Eastern Standard Time)

Suitable for: Quality, Operations, Business & Safety Managers
Course Investment:
$1,995.00 AUD (incl. GST) per person

Course Overview

The 3-Day HOP & Learning Teams Course is the ultimate guide to learning the foundations of Human and Organisational Performance (HOP) and understanding how to apply the philosophy at an organisational level.

Over three highly engaging and insightful days, you will develop a working knowledge of the Human and Organisational Performance principles, terminology and methods. The course builds on the foundational aspects of Human and Organisational Performance and critical safety perspectives covered in day one (HOP Fundamentals). Concepts including mistakes and errors, blame vs accountability, performance variability, complex coupling of conditions and the importance of response are introduced and applied to everyday work situations. The following two days are focused on Operational Learning and the Learning Teams method and considering ways of incorporating the HOP approach in your organisation.

Managers from operations, safety, business improvement and quality will find this program both highly engaging and incredibly beneficial personally and for their organisation.

What's new?

Our updated 3 Day course is designed to give safety professionals even more practical experience in applying Operational Learning tools and methods, with the aim of bringing HOP into practice in their organisation.

The revamped course will provide you with:

More detail on planning and running your first Learning Team
More practical experience participating in multiple Learning Team scenarios, using role play
More opportunities to practice key roles in a Learning Team (including Facilitator & Scribe)
More guidance on how to begin running Learning Teams effectively in your organisation
More operational learning tools (such as Walk Through Talk Through)
Exclusive access to our online HOP community, COLAB

Bring HOP and Learning Teams into practice in your organisation.

Course Program

HOP Fundamentals

Introduction to HOP
People Make Mistakes
Blame Fixes Nothing
Context Drives Behaviour
Learning is Vital
Response Matters
Benefits of HOP

Operational Learning and Learning Teams

Insight into Operational Learning
Introduction to Learning Teams
Understanding the Learning Teams 10 Step Process
Experience a Learning Team with practical scenarios

Operational Learning Tools and HOP Integration

Learning Team practical activity
Introduction to additional operational learning tools/techniques
Personal and organisational alignment with HOP, including Case Study

What can I expect from the HOP & Learning Teams course?

Participants will be able to apply the ideas discussed to their own organisation to improve system performance and resilience. You will come away with the knowledge and tools to begin increasing capacity and improving learning around events and normal work.

To ensure you get the most out of this learning experience we provide you with:

Learning through engaging, energised group discussions and activities, exercises and case studies
Exploring underlying value and belief systems that underpin how organisations manage safety
Robust discussion around the paradigms of safety and value-adding activities
Debunking myths and exploring truths in human behaviour and work systems
Powerful reflection and self-discovery in how we lead safety and operations
Takeaway resources and free HOP material to assist you in putting the concepts in action
Networking opportunities throughout the course and beyond

In-House Training Options

Every group has a different yet vital role to play to support the successful adoption of the HOP approach. All require a solid grasp of the philosophy, but the actions required will vary based on position in the organisation. HOPLAB has developed a suite of HOP and Learning Teams courses focused around the unique needs and challenges of each key group.

Talk to us about the courses that are available in-house by arrangement or as part of a wider HOP engagement.

About HOPLAB

HOPLAB has been supporting organisations to adopt HOP and Operational Learning since 2017.

Our HOP Fundamentals and HOP & Learning Teams courses were the first in Australia and New Zealand, and have now grown to attract a global audience of safety professionals interested in learning the foundations of HOP.

We work with each organisation to understand how work happens and guide decision makers to reflect, learn and grow – harnessing the potential that already exists within its people. Because of that, we can offer a unique perspective and a more organic approach that drives more sustainable results.

Phone: +61 7 5533 9988

Email: admin@southpac.biz

Was a great course and content was simple which allowed for discussion and interaction within the room.

Brisbane, Australia

Great delivery, kept it interesting and challenged thinking. Most beneficial for challenging the way we think about blame.

Perth, Australia

The theory presented in a context of the guiding principles. The principles provide the structure. The practical examples and presenters’ personal experiences were great.

Brisbane, Australia

This course was possibly the most engaging, informative and practical course that I have attended for a very long time. We will work to apply the learning’s in our workplace.

Wellington, New Zealand

Who should attend the 3 Day HOP & Learning Teams course?

This course is ideal for operations managers, quality managers, HSE professionals, business improvement leaders, and anyone involved in how work is designed, supported, or reviewed. It’s especially valuable for those seeking to lead or support HOP and operational learning in their organisation.

What will I learn in the HOP & Learning Teams course?

You’ll gain a strong foundation in Human and Organisational Performance (HOP), including the five principles and key terminology. You’ll also learn how to facilitate and run Learning Teams effectively in your organisation, use operational learning tools, and start embedding HOP into your organisation’s day-to-day work.

What’s the difference between this course and HOP Fundamentals?

Day 1 of the course covers the HOP Fundamentals content. Days 2 and 3 go further, providing in-depth training on Learning Teams, event learning, and practical methods to apply HOP across teams and systems.

Is the course available online?

The 3-Day HOP & Learning Teams course is a fully facilitated course. Face-to-face courses scheduled in major locations can only be attended in-person. However, HOPLAB also regularly runs Virtual course dates to allow anyone to attend from anywhere in the world. Virtual sessions are conducted in Australian Eastern Standard Time (AEST) and run via Zoom. Virtual delivery is fully interactive and includes breakout rooms, discussion, and facilitator-led group work.

What’s the format of the course?

The course runs over three consecutive days. It includes a mix of theory, real-world examples, group exercises, and practical facilitation techniques. Expect interactive discussions, relatable stories, and hands-on tools.

Will I be able to facilitate Learning Teams after the course?

Yes. You will leave the course with a clear understanding of how to facilitate or contribute to running Learning Teams effectively in your organisation. Many participants begin running Learning Teams with their frontline workers shortly after completing the program.

What support or resources do I get after the course?

You’ll receive a course workbook, reference materials, and access to HOPLAB’s free Learning Teams resources. Our team can also provide ongoing support, pilot programs, co-facilitation and coaching if your organisation is implementing HOP and Learning Teams.

How much does the course cost?

Individual enrolment is $1,995 AUD including GST. This includes all training materials and digital access for online courses.

Where is the course delivered?

The course is delivered in multiple locations across Australia, New Zealand, Canada and virtually, with regular dates scheduled throughout the year. We also offer in-house delivery for organisations wanting to train their teams through a private course.

Can this course be customised for our organisation?

Yes. If you're looking to bring the course in-house, we can tailor examples, content, and delivery style to suit your team, systems/processes and industry context.

Is there a certificate of completion?

Yes. All participants receive a certificate of completion at the end of the course.

How do I enrol?

You can enrol directly through our website by selecting an available date and completing the enrolment form. If you have questions about group bookings or in-house delivery, contact us at admin@southpac.biz

What makes this course different from other safety or leadership programs?

This course is designed around real work, not just theory. It helps you move beyond blame, better understand complexity, and build a culture of trust and learning. It’s grounded in current thinking about safety science and organisational performance, and it’s led by experienced facilitators who have applied HOP across a range of industries.