The Human and Organisational Performance (HOP) Fundamentals Course explores safety paradigms in which we operate and introduces the foundational aspects of the HOP philosophy.

Human and Organisational Performance is an operating philosophy that recognises good performance is not only the absence of error, but rather the presence of capacity. It is a systems-based approach leveraging on worker expertise, with a focus on understanding the context and conditions of work.

The HOP Fundamentals Course provides the basis to have robust conversations, with the ability to reflect and explore safety as we know it. It will push your thinking to develop a working knowledge of HOP principles, terminology and approaches. The coursework encourages moving away from a compliance only mindset to asking better questions, seeking to understand how everyday work happens, and involving those who know it best. Latest research relating to the role of safety professionals, safety work and the role of bureaucracy in safety is introduced and explored.

Managers from operations, safety, business improvement and quality will find this program both highly engaging and incredibly beneficial personally and for their organisation.

To ensure you get the most out of this learning experience we provide you with:

• Learning through engaging, energised group discussions and activities, exercises and case studies
• Exploring underlying value and belief systems that underpin how organisations manage safety
• Robust discussion around the paradigms of safety and value-adding activities
• Debunking myths and exploring truths in human behaviour and work systems
• Powerful reflection and self-discovery in how we lead safety and operations
• Takeaway resources and free HOP material to assist you in putting the concepts in action
• Networking opportunities throughout the course and beyond

Key topics such as blame, error, normal variability, complex coupling of conditions, performance modes, biases and system thinking are covered in enough depth that the participants will be able to put into practice what they learn.

In this course you will be challenged to:

• Shift beyond a mindset of compliance only, oversimplification of events, root cause, and a linear path to failure
• Recognise and account for the human condition in work
• Understand how everyday work happens (and how it usually goes well)
• Think holistically with a systems approach to failure and success
• Consider our reaction to failure and the ways we respond
• Evolve from a reactionary mode to learning and improving proactively

Participants will be able to apply the ideas discussed to their own organisation to improve system stability, reliability and resilience. They will see the importance of building better systems, increasing capacity and improving learning around events and normal work.

Every group has a different yet vital role to play to support the successful adoption of the HOP approach. All require a solid grasp of the philosophy, but the actions required will vary based on position in the organisation. Southpac has developed a suite of HOP Fundamentals courses focused around the unique needs and challenges of each key group.

HOP for Senior Leaders
Designed for the most senior positions, this course is available in-house by arrangement or as part of a wider HOP engagement. Talk to us about your training needs.

HOP Fundamentals
The course is available in-house by arrangement and publicly.

HOP for Supervisors
Designed for frontline leaders to understand the philosophy and support its adoption within the organisation, this course is available in-house by arrangement or as part of a wider HOP engagement. Talk to us about your training needs.

Southpac International is a contemporary training and consulting company focused on improving work. Our aim is to help organisations move off the plateau of performance, improve safety and simultaneously enhance outcomes across all other areas of business.

We’re here to help you bring out the best in your people and systems.

Our team are specialists in Human & Organisational Performance, Management Systems and Leadership – providing expertise in all three areas as needed to achieve the best possible outcomes for our clients.

We work with each organisation to understand how work happens and guide decision makers to reflect, learn and grow – harnessing the potential that already exists within its people. Because of that, we can offer a unique perspective and a more organic approach that drives more sustainable results.

Contact us now to reserve your seat or discuss your study options.

Phone: +61 7 5533 9988
Email: [email protected]