HOP & Learning Teams


H.O.P & Learning Teams

Never Stop Learning & Improving!

$1975 AUD per person
SIA & NZISM Members Receive a $250 discount

HOP & Learning Teams - Brisbane23 - 25 October 2019BRISBANE$1,975.00
HOP & Learning Teams - Melbourne3 - 5 December 2019MELBOURNE$1,975.00


Southpac offers Human & Organisational Performance and Learning Teams Courses across the region led by our fantastic HOP team. The H.O.P Learning Teams course includes a one-day Introduction to Human and Organisational Performance (H.O.P Fundamentals) and two days focused on Operational Learning, Learning Teams and H.O.P Integration.

The course builds on the work of highly influential thinkers and practitioners including Todd Conklin, Sidney Dekker, Erik Hollnagel, and Bob Edwards. Learning Teams are a powerful new method and approach for gaining greater insight and understanding of everyday operations. Learning Teams are now being used by progressive organisations all over the worlds to review and learn from unexpected outcomes as well as normal work. Managers from operations, safety, business improvement, and quality will find this program both highly engaging and incredibly beneficial personally and for their organisation.

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WATCH Bob Edwards
Our HOPLAB Collaborator

Course Program

Human & Organisational Performance Fundamentals

This engaging and practical part of the course develops a working knowledge of the H.O.P. (Human Organisational Performance) principles, terminology and methods. H.O.P. similarly to Safety Differently moves organisations away from a “compliance only” mindset to asking better questions, seeking understanding and enhancing the performance of everyday work. Latest research relating to the role of safety practitioners, safety work vs safety of work and the role of bureaucracy in safety are introduced and explored.

The H.O.P. principles explored in this course are;

  1. Error is Normal
  2. Blame Fixes Nothing
  3. Systems (Context) Drive Behaviours
  4. Learning is Vital
  5. Response Matters

Key topics such as blame, error, operational drift, performance modes, and system thinking are covered in enough depth that the participants will be able to put into practice what they learn. Demonstrations, case studies and interactive activities are built into this engaging course. The class discussion moves the focus from error and blame to a more holistic, systems thinking, approach to failure. Emphasis is placed on the importance of operational learning and changing from a reactionary mode to more of a “learn and improve” approach. Thought provoking conversations are held to challenge the notion of a root cause, a linear path to failure and an oversimplification of how both failure and success happen. Participants will be able to apply the ideas discussed to their own organisation to improve system stability, reliability and resilience and will see the importance of building better systems, increasing capacity and improving learning around events.


Operational Learning & Learning Teams

This part of the course will demonstrate how to improve operational learning. Emphasis is placed on the “Learning Team” approach and the value of taking time to learn before acting. Methods and techniques for coaching and facilitating “Learning Teams” as well as a discussion of what the learning sessions should look like are included. This training also includes a discussion with coaches about things that may hinder learning (i.e. biases, production pressure, etc.) as they attempt to conduct better operational learning at their site.

Several Learning Team simulations are included within the course, so the concept can be taken straight back to your workplace and put into action. Our goal is to build your confidence and capacity to conduct Learning Teams in your own workplace.


The Learning Organisation

This final part of the course ties together the content introduced over the previous two days and ties in the safety 2 perspective. Safety 2 and HOP are highly complementary view-points with Safety II being described as “the hinge” that all new safety thinking pivots on. The criticality of understanding the complexity of not just failure but also success is emphasised along with the key focus of learning from normal work. How to use Learning Teams and other methods to learn from normal operations is discussed and demonstrated in detail. The traits and processes for a “learning organisation” are introduced with the relationship between learning with a view to understanding and improving emphasised.


All three days are kept engaging and energised with group discussions, exercises, case studies and interactive activities.

Download Our HOP Brochure Here

NZISM Partner with Southpac International
SIA partners with Southpac International

Course Testimonials