HOP & Learning Teams


HOP & Learning Teams

Never Stop Learning & Improving!
SIA Members

Brisbane 17th-19th October 2018
Auckland 20th-22nd November 2018

$1975 per person (Includes GST)
SIA Members $1750 per person (Includes GST)


Southpac offers Human & Organisational Performance and Learning Teams Courses across the region led by our fantastic HOP team. The HOP Learning Teams course includes a 1-day Introduction to Human and Organisational Performance (H.O.P Fundamentals) and 2 days focused on Operational Learning, Learning Teams and H.O.P Integration.

The course builds on the work of Todd Conklin, Sidney Dekker, Erik Hollnagel, and Bob Edwards, some of which is introduced in other Southpac Courses (SCI, Safety Investigators). This is undoubtedly a great new method and approach for reviewing and learning from unexpected outcomes as well as everyday normal work. Managers from operations, business improvement, quality and safety will all find this program highly beneficial.

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WATCH Bob Edwards
Our HOPLAB Collaborator

Course Program

Human & Organisational Performance Fundamentals

This engaging and practical part of the course takes develops a working knowledge of the H.O.P. (Human Organisational Performance) principles, terminology and methods. H.O.P. also known as Safety Differently moves organisations away from a “compliance only” mindset to asking better questions, seeking understanding and enhancing the performance of everyday work. The basic H.O.P. principles explained in this course are;

  1. Error is Normal
  2. Blame Fixes Nothing
  3. Systems (Context) Drive Behaviours
  4. Learning is Vital
  5. Response Matters

Key topics such as blame, error, operational drift, performance modes, and system thinking are covered in enough depth that the participants will be able to put into practice what they learn. Demonstrations are built into this class to show how common error and blame are. The class discussion moves the focus from error and blame to a more holistic, systems thinking, approach to failure. Emphasis is placed on the importance of operational learning and changing from a reactionary mode to more of a “learn and improve” approach. Thought provoking conversations are held to challenge the notion of a root cause, a linear path to failure and an oversimplification of how both failure and success happen. Participants will be able to apply the ideas discussed to their own organisation to improve system stability, reliability and resilience and will see the importance of building better defences, increasing capacity and improving learning around events.


Operational Learning & Learning Teams

This part of the course will demonstrate how to improve operational learning. Emphasis is placed on the “Learning Team” approach and the value of taking time to learn before taking action. Methods and techniques for coaching and facilitating “Learning Teams” as well as a discussion of what the learning sessions should look like are included. This training also includes a discussion with coaches about things that may hinder learning (i.e. biases, production pressure, etc.) as they attempt to conduct better operational learning at their site.

A practical Learning Team simulation is included within the course, so the concept can be taken straight back to your workplace and put into action. The simulation will take the class through an example of how to actually conduct a Learning Team and is based upon a role playing scenario about a near miss event. Our goal is to build your confidence and capacity to conduct Learning Teams in your own workplace. A discussion around pre and post job briefings, event learning and non-event learning and how to improve the auditing process are also included.

A Recent Testimonial

This course was possibly the most engaging, informative and practical course that I have attended for a very long time. We will work to apply the learning’s in our workplace…

Human & Organisational Performance Learning Teams
Brisbane August 17

Our 3-Day H.O.P and Learning Teams Course Brochure

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Contact Southpac International

+61 7 5533 9988
Unit 2a – 5 Executive Drive, Burleigh Waters QLD 4220

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