H.O.P & Learning Teams Course

HOP & Learning Teams

AUCKLAND  |  SYDNEY  |  WELLINGTON  | BRISBANE | MELBOURNE

H.O.P & Learning Teams | Never Stop Learning & Improving

$1975 per person
AIHM & NZISM Members Receive a $250 discount


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COURSE OVERVIEW

Overview

Southpac offers Human & Organisational Performance and Learning Teams Courses across the region led by our fantastic HOP team. The H.O.P Learning Teams course includes a one-day Introduction to Human and Organisational Performance (H.O.P Fundamentals) and two days focused on Operational Learning and the Learning Teams method.

The course builds on the work of highly influential thinkers and practitioners including Todd Conklin, Sidney Dekker, Erik Hollnagel, Andrea Baker and Bob Edwards. Learning Teams are a powerful new method and approach for gaining greater insight and understanding of everyday operations. Learning Teams are now being used by progressive organisations all over the worlds to review and learn from unexpected outcomes (accidents, incidents, near misses) as well as from normal work. Managers from operations, safety, business improvement, and quality will find this program both highly engaging and incredibly beneficial personally and for their organisation.

The course will help you to develop a working knowledge of the H.O.P. (Human Organisational Performance) principles, terminology and methods. You will be challenged to move away from a compliance only mindset (black line thinking) to asking better questions, seeking to understand the blue line of how everyday work happens. Latest research relating to the role of safety professionals, safety work and the role of bureaucracy in safety are introduced and explored.

WHAT TO EXPECT

To ensure you get the most out of this learning experience we provide you with:

  • 3-days of engaging, energised group discussions/activities, exercises and case studies
  • All course material
  • Several takeaway materials to assist you in putting the concepts to work
  • All refreshments and lunch included
  • A networking opportunity with ‘Drinks On Southpac’

THE H.O.P PRINCIPLES

  1. Error is Normal
  2. Blame Fixes Nothing
  3. Systems (Context) Drive Behaviours
  4. Learning is Vital
  5. Response Matters

Key topics such as blame, error, operational drift, performance modes, and system thinking are covered in enough depth that the participants will be able to put into practice what they learn. Demonstrations, case studies and interactive activities are built into this engaging course. The class discussion moves the focus from error and blame to a more holistic, systems thinking, approach to failure. Emphasis is placed on the importance of operational learning and changing from a reactionary mode to more of a “learn and improve” approach. Thought provoking conversations are held to challenge the notion of a root cause, a linear path to failure and an oversimplification of how both failure and success happen. Participants will be able to apply the ideas discussed to their own organisation to improve system stability, reliability and resilience and will see the importance of building better systems, increasing capacity and improving learning around events.

KEY TOPICS

Key topics such as error, blame, performance variability (black line/blue line), performance modes, and system thinking are covered in enough depth that the participants will be able to put into practice what they learn. Simulations, case studies and interactive activities are built into this engaging course. The class discussion moves the focus from error and blame to a more holistic, systems thinking, approach to failure. Emphasis is placed on the importance of operational learning and changing from a reactionary mode to more of a “learn and improve” approach. Thought provoking conversations are held to challenge the notion of a root cause, a linear path to failure and an oversimplification of how both failure and success happen. Participants will be able to apply the ideas discussed to their own organisation to improve system stability, reliability and resilience and will see the importance of building better systems, increasing capacity and improving learning around events and normal work.

OPERATIONAL LEARNING & LEARNING TEAMS

This part of the course will demonstrate how to improve operational learning. Emphasis is placed on the “Learning Team” approach and the value of taking time to learn before acting. Methods and techniques for coaching and facilitating “Learning Teams” as well as a discussion of what the learning sessions should look like are included. This training also includes a discussion with coaches about things that may hinder learning (i.e. biases, production pressure, etc.) as they attempt to conduct better operational learning at their site.
Several Learning Team simulations are included within the course, so the concept can be taken straight back to your workplace and put into action. Our goal is to build your confidence and capacity to conduct Learning Teams in your own workplace.  Watch here for more on what are Learning Teams.

THE LEARNING ORGANISATION

This final part of the course ties together the content introduced over the previous two days and ties in the Safety II perspective. Safety II and HOP are highly complementary view-points with Safety II being described as “the hinge” that all new safety thinking pivots on. The criticality of understanding the complexity of not just failure but also success is emphasised along with the key focus of learning from normal work. How to use Learning Teams and other methods to learn from normal operations is discussed and demonstrated in detail. The traits and processes for a “learning organisation” are introduced with the relationship between learning with a view to understanding and improving emphasised.

ABOUT SOUTHPAC INTERNATIONAL

To educate, to lead, to inspire…

Southpac International has been established to assist organisations and business leaders to get the very best; from their people and from their systems. This involves challenging existing norms and, at times, being willing to do things differently. To continually improve and achieve true innovation as an organisation, people need to be seen as the solution to organisational problems, not the cause. Employees need to be given the opportunity to prove their value and abilities; only when people, clients and other stakeholders are seen as true collaborators and partners will an organisation achieve lasting success.

Southpac International is committed to equipping organisations with the knowledge, skills and tools to be able to create a culture that fosters and develops these approaches. We believe that quality, safety and reliability go hand in hand with effective leadership, strong organisational culture and a happy and empowered workforce.

We believe this passionately and will strive to help your organisation feel the same way. Most significantly however, we strive to educate, to lead and to inspire.

Curious? Send Us An Enquiry

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Course Testimonials

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