2 Days


HOP & Learning Teams Facilitation


Refreshments, Course Materials

H.O.P & Learning Teams - 2 Day Masterclass

$1,695 AUD per person

Name Date Location Cost Enrol

DAY ONE | Human & Organisational Performance Fundamentals

This engaging and practical part of the course develops a working knowledge of the H.O.P. (Human Organisational Performance) principles, terminology and methods. H.O.P. also known as Safety Differently moves organisations away from a “compliance only” mindset to asking better questions, seeking understanding and enhancing the performance of everyday work. The basic H.O.P. principles explained in this course are;

  1. Error is Normal
  2. Blame Fixes Nothing
  3. Systems (Context) Drive Behaviours
  4. Learning is Vital
  5. Response Matters

Key topics such as blame, error, operational drift, performance modes, and system thinking are covered in enough depth that the participants will be able to put into practice what they learn. Demonstrations are built into this class to show how common error and blame are. The class discussion moves the focus from error and blame to a more holistic, systems thinking, approach to failure. Emphasis is placed on the importance of operational learning and changing from a reactionary mode to more of a “learn and improve” approach. Thought provoking conversations are held to challenge the notion of a root cause, a linear path to failure and an oversimplification of how both failure and success happen. Participants will be able to apply the ideas discussed to their own organisation to improve system stability, reliability and resilience and will see the importance of building better defences, increasing capacity and improving learning around events.

DAY TWO | Operational Learning & Learning Teams

This part of the course will demonstrate how to improve operational learning. Emphasis is placed on the “Learning Team” approach and the value of taking time to learn before taking action. Methods and techniques for coaching and facilitating “Learning Teams” as well as a discussion of what the learning sessions should look like are included. This training also includes a discussion with coaches about things that may hinder learning (i.e. biases, production pressure, etc.) as they attempt to conduct better operational learning at their site.

A practical Learning Team simulation is included within the course, so the concept can be taken straight back to your workplace and put into action. The simulation will take the class through an example of how to actually conduct a Learning Team and is based upon a role playing scenario about a near miss event. Our goal is to build your confidence and capacity to conduct Learning Teams in your own workplace. A discussion around pre and post job briefings, event learning and non-event learning and how to improve the auditing process are also included.


About your facilitator

Bob Edwards

Bob Edwards helps organisations realise that human error is common and can even be expected in complex work environments.

Want to know more about HOP & Learning Teams, or other Southpac International Courses?

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About your Facilitator

Bob Edwards

Bob helps organizations realize that human error is common and can even be expected in complex work environments. He demonstrates how, when something bad happens, our focus needs to shift from blaming those doing the work to a look at the system they are working in. Bob draws on his life experience from the military, working in industry, outdoor adventure sports and raising a family of 12 kids to bring his presentation about Human Performance to life. Bob has worked for one of the world’s largest corporations, at medium sized companies and has been self-employed. He uses a humorist style to talk about his own failures and successes in life to help others relax a little about failure and focus more on learning and collaboration.

He is a leading expert on Human Performance Learning Teams and has led over hundreds of Learning Team sessions for safety and quality events and for operational upsets and challenging design issues. His approach is practical and easy to use. He brings real value to those who do the work and helps managers understand better the complexity and adaptive nature of work. He leads organizations to improve operational discipline through the empowerment of employees and forward accountability. Bob is high energy and engaging and the audience will find that they have gone on a journey of learning and discovery during his presentation and at the same time acquired valuable tools for solving complex problems in the workplace. Bob has a BS degree in mechanical engineering from Tennessee Technological University and MS degree in Advanced Safety Engineering Management from the University of Alabama Birmingham.

Find out more about Bob at The HOP Coach.

Bob Edwards helps organisations realise that human error is common and can even be expected in complex work environments.

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