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The best examples are workers who work in that first response environment. I think any worker, regardless of the discipline can at times find themselves in the situation where they are of a first responder. even though they don’t think of themselves in that way. I have doing a lot of work recently with utility workers, people who are doing restoration work following a storm. And of course, their organisation has provided them with all sorts of important and useful tools for envisaging the work before they go do it. And in some cases, evaluating the work afterwards. But talking with these folks in the field they will tell you something very interesting. These tools are fantastic, and we do them every day until things become emergent. Until we really have to get the work done, like after a storm when everyone is counting on us. And that’s when that stuff goes out the window. Which is fascinating, as people need to start to see themselves (and more and more are starting to see themselves) as first responders. Taking cues and learning from those people who do that sort of emergency kind of work every day. They are able to take that essential pre-job information and boil it down into a very efficient and quick process that gets everyone on the same page. It’s fascinating to watch them appreciate themselves as emergency responders. How does that world deal with these kinds of things.

Marc Yeston | Proudly brought to you by Southpac International.

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