What is Industrial Empathy? I first heard about Industrial Empathy from Andrea Baker. She is doing a lot of work in this field too and she and Todd Conklin and I have done a bunch of work together. And she coined that phrase and she said it seemed like as we listen and learn and respect the people that are getting work done and instead of thinking they are the problem to be solved but they are really the ‘problem solver’ as Dekker says. We are creating Industrial Empathy. If I walk a [...]

What is Operational Humility? In the world of human performance, I have heard this term a bunch called chronic and ease. I think it is saying don’t be too comfortable. I presented this to a plant manager and what they said is that even if our numbers are great, we probably ought to have some ‘operational humility’. Not because our numbers are great and we’re perfect. But maybe because our numbers are great, we need go ‘kick the tires’ a bit more to see if in fact we are great and there is [...]

Where is the ONE place to start using HOP? If an organisation was just starting on this journey and still very much in Safety I am thinking, probably the most valuable thing we can do is sit down with the leadership and have a conversation and say where do you think your organisation is now, where do you want to go, do you think as a leadership team you’re interested in looking at things a little differently and show them what differently is. Have a conversation around error tolerance and error capacity. Have [...]