H.O.P Round Table Discussion | Part 4.
Southpac International2021-02-04T08:51:35+10:00H.O.P Round Table Discussion | Part 4. SUMMARISED SHOW NOTES | PART 4Perspectives on the five H.O.P principlesAB: One of the quotes that I like from Todd [Conklin] is caused by error, and not following procedure is like saying like saying an object fell due to gravity. While it’s true, it just doesn’t tell us very much. [Sometimes] people get confused and say, “You are condoning that people are not following procedures.” No, the idea is that it is normal [to have error] and if you are not surprised by it, then you [...]