Operational Learning

Tools and methods to understand how work is really done and empower meaningful change.

A key principle of HOP is a commitment to learning and improving. Listening and learning about operations provides insights for an informed leadership team to understand the real issues – which, in turn, allows for better decision making.

We guide organisations to develop and facilitate operational learning – which can be as simple as formalising existing structures around how conversations happen, or initiating significant transformational change. Learn more about our methods for operational learning below.


Learning Teams are facilitated conversations between those that do the work and those that manage the work. Participants share operational insight, experience and stories, with the aim of improving how work is done.


Field Insights involve directly engaging with key stakeholders in their roles to examine how people at various levels within the organisation create success, and the conditions that influence their actions, behaviours and decisions.

The goal of the HOPLAB is to help organisations and individuals to learn and reflect

Subscribe to the HOP|LAB® Newsletter

Get the latest information and insights on Human and Organisational Performance delivered to your inbox.