What do we do when investigating events?


What do we do when investigating events?  There is a quote from Todd Conklin which really sticks with me & that is ‘Telling me an event or incident was caused by a worker who failed to follow procedure is like telling me that something fell due to gravity’. It’s always true, it just doesn’t tell me anything. I really love that. I see it so often in organisations where they have an unwanted “event” and they do an investigation & it comes back with a workers fail to follow procedure. And that is where [...]

What is Industrial Empathy?


What is Industrial Empathy? I first heard about Industrial Empathy from Andrea Baker. She is doing a lot of work in this field too and she and Todd Conklin and I have done a bunch of work together. And she coined that phrase and she said it seemed like as we listen and learn and respect the people that are getting work done and instead of thinking they are the problem to be solved but they are really the ‘problem solver’ as Dekker says. We are creating Industrial Empathy. If I walk a [...]

What is Operational Humility?


What is Operational Humility? In the world of human performance, I have heard this term a bunch called chronic and ease. I think it is saying don’t be too comfortable. I presented this to a plant manager and what they said is that even if our numbers are great, we probably ought to have some ‘operational humility’. Not because our numbers are great and we’re perfect. But maybe because our numbers are great, we need go ‘kick the tires’ a bit more to see if in fact we are great and there is [...]

Where is the ONE place to start using HOP?


Where is the ONE place to start using HOP? If an organisation was just starting on this journey and still very much in Safety I am thinking, probably the most valuable thing we can do is sit down with the leadership and have a conversation and say where do you think your organisation is now, where do you want to go, do you think as a leadership team you’re interested in looking at things a little differently and show them what differently is. Have a conversation around error tolerance and error capacity. Have [...]

5 Principles of HOP


5 Principles of HOP? SHOW NOTES There are five principles we really talk about when we engage in HOP. The first being that Error is normal. We are not saying that error is desirable but sometimes it is good. We have made all types of inventions and innovations through trail & error, but it’s an acceptance that people are human and being human, we make mistakes. We forget things, sometimes we can be inattentive, we are human. Rather than trying to stop on the error or creating war on error, trying the achieve [...]

What are some of the assumptions around H.O.P.?


What are some of the assumptions around H.O.P.? SHOW NOTES.Lots of assumptions come up. I would say many assumptions are magnified after an event goes wrong. When an organization is responding to what we would consider a failure or accident or event, some of the earlier assumptions that are made are ‘perhaps someone should have known better?’. We know though, that by definition that if somebody knew something negative was about to happen, they would stop what they were doing. That’s what is called counter-factual – information isn’t very helpful. That assumptions gets in the [...]

What tips do you have for those embarking on the H.O.P. journey?


What tips do you have for those embarking on the H.O.P. journey? SHOW NOTES. Definitely, suggest start picking someplace within your organizational structure and your current existing rhythm to start. So, you don’t have to come up with a brand-new process, or meeting. So, anything you have that’s current that you can insert a few of the principles in is very helpful so it doesn’t feel like a gigantic effort. So even if you’re doing something like a routine audit, going in an inserting a few different types of questions in that audit [...]

Tips to try and understand problems before fixing them with Andrea Baker


Tips to try and understand problems before fixing them SHOW NOTES. So I think having someone with you the first few times you do it. Anytime we are trying to do something new, where we are moving through performance modes. Whether it’s not it’s an actual task or different ways of asking questions if you haven’t seen it modelled before it can be difficult. So, having someone who is naturally ask questions or has experience for on the job coaching. It’s actually really easy in a classroom to say I fully understand what’s happening [...]

Do you need to throw out everything else to engage HOP?


Do you need to throw out everything else to engage HOP? People have almost been doing 'mis-selling'. You don’t have to throw out all of this stuff. We want to try and change the way people are thinking about safety or normal work which is what we are really trying to get to the crux of and how people think normal work. But they don’t have to dispose of all of the tools and the methods they have always used. Some of the tools and methods have become outdated or they are not [...]

Why you should attend a HOP Workshop?


Why should you attend a HOP Workshop? I love aviation and I fly helicopters a bit so I thought it would be cool to work with people who know a lot about aviation. And now that Southpac has expanded to work more with general industry which is actually my world. So the real value I see in these workshops is the diversity of people coming and they are not huge and that’s good as its hard to have meaningful conversations. Southpac HOP workshops are a good size for people to get involved in [...]

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