Field Insights

Field Insights are an immersive dive into the context and conditions of everyday operations for the purpose of understanding how work really happens.

From conversations to ethnographic research methods, Field Insights directly engage with workers at the frontline within their operations to build an accurate picture of normal work. Engaging Southpac International for a Field Insights project will look at how your organisation creates success in this everyday work, what potential roadblocks there are to achieving this, and the conditions and context that influence actions, behaviours and decisions.

How Field Insights help the work

Field Insights provide an understanding of how people at various levels within the organisation get their work activities done (usually successfully), as well as insights where failures are possible or more likely. The insights provide:

  • Company decision makers with an independent and reflective view of everyday operations;
  • The proximity of operations to risks and hazards, and thresholds to recover from unintended consequences;
  • Occasions and reasons when planned and actual work differ; and
  • An idea of how safety and risk, efficiencies and inefficiencies are produced within the organisation on a daily basis.

Field Insights present an opportunity to develop a valuable complementary perspective to incident prevention by helping organisations learn from and understand everyday work. In this way, they are a proactive operational activity.


Understanding the
Blue vs Black Line

Getting started with Field Insights

The Southpac Field Insights utilises a number of different methods to examine the performance of humans and organisations and their interactions in an operational context. The insights result from directly engaging with the key stakeholders in their varied roles, including the workers, supervisors, engineers, site and senior managers etc. Methods involve work observations, conversations and reviewing company documents. Work observations provide insight into people’s roles, the ways work is performed, and the complexities and idiosyncrasies of the work. Conversations give people an opportunity to express their views while building relationships and trust. Analysing company documents offers an understanding of organisational planning, strategies and structures that influence how work is done. The data is analysed using quantitative and qualitative analysis methods, such as statistical analysis, document analysis and thematic analysis. The findings are provided to client management in a report and/or presentation, outlining the key findings, learnings, conclusions and recommendations for improvement.

Contact us below to discuss a Field Insights project for your organisation.
Southpac International helps organisations to enhance engagement and improve through Human & Organisational Performance, Management Systems and Leadership.

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