Getting started with Field Insights
The Southpac Field Insights utilises a number of different methods to examine the performance of humans and organisations and their interactions in an operational context. The insights result from directly engaging with the key stakeholders in their varied roles, including the workers, supervisors, engineers, site and senior managers etc. Methods involve work observations, conversations and reviewing company documents. Work observations provide insight into people’s roles, the ways work is performed, and the complexities and idiosyncrasies of the work. Conversations give people an opportunity to express their views while building relationships and trust. Analysing company documents offers an understanding of organisational planning, strategies and structures that influence how work is done. The data is analysed using quantitative and qualitative analysis methods, such as statistical analysis, document analysis and thematic analysis. The findings are provided to client management in a report and/or presentation, outlining the key findings, learnings, conclusions and recommendations for improvement.
Contact us below to discuss a Field Insights project for your organisation.