Benefits of HOP
The HOP approach identifies and amplifies the excellence that already exists within an organisation. Focusing on a deep understanding of the work from those who know it best, it optimises system conditions and, where possible, reduces constraints. Ultimately, the focus is on creating the conditions for success – not just to avoid failure. HOP in its very nature does not take a binary view of what is valuable and what is not in safety practice. Rather, HOP:
- Leverages on worker expertise to build a realistic picture of the operational context;
- Looks at normal work and capacity thresholds;
- Provides a platform to listen and learn from workers;
- Generates conversation around the ‘real’ issues (operator ‘struggles’);
- Seeks to understand the operational problems and successes;
- Uncovers problems that may be hidden or unknown;
- Efficiently generates insights to assist decision making;
- Uses worker expertise to develop effective and sustainable solutions to problems;
- Allows for transformative restoration;
- Engages and empowers the workforce;
- Provides the opportunity for an inclusive approach, with the ability to break down silos
- Enhances what is working well, and;
- Reduces or removes what is no longer useful.
Critically, HOP is an integrative process.
It requires a holistic approach that involves leadership, management systems, people and practices.
HOP is about our conversations, about the way we treat each other, about listening and learning from those who do the work, and appreciating their depth of knowledge in the way operations run.