Supporting organisations to adopt Human & Organisational Performance

Supporting organisations to adopt Human & Organisational Performance

Every organisation and the people within it have extraordinary potential to thrive.

The key to tapping into this potential is cultivating environments where we can learn and improve. We must treat people as humans and incorporate system improvements to better support operations.

HOPLAB Ball showing the five principles of Human and Organisational Performance are interconnected

What is HOP?

Human and Organisational Performance – or HOP – is a contemporary perspective on improving work. It’s a fundamental shift in our attitude towards safety and workplace performance. By learning from our workers, we better understand ‘work as done’ instead of ‘work as imagined’. This improves working relationships and enhances safety and organisational performance.

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Our HOP Fundamentals and HOP & Learning Teams courses were the first in Australia and New Zealand. We have now grown to attract a global audience of safety professionals interested in learning the foundations of HOP.


We guide organisations to develop and facilitate operational learning through a suite of tools and methods to understand how work is really done, including Learning Teams, Field Insights and Event Learning.


HOP integration is an ongoing approach to understanding the complexity of both failure and success. This is in addition to the key focus of learning from normal work. We help organisations adopt HOP and operational learning through integration.

What’s our story?

HOPLAB by Southpac International Group introduced Human & Organisational Performance (HOP) to Australia and New Zealand in 2017.

Since then, we have worked with organisations from diverse industries to understand how work happens. With this understanding, we then guide decision-makers to reflect, learn and grow – harnessing the potential within their people.

Southpac International's smiling CEO Andy Shone helps an organisation adopt HOP and Operational Learning during a HOPLAB training session;


HOPLAB by Southpac International


“When you plant lettuce, if it does not grow well, you don’t blame the lettuce. You look for reasons it is not doing well. It may need fertilizer, or more water, or less sun. You never blame the lettuce. Yet if we have problems with our friends or family, we blame the other person. But if we know how to take care of them, they will grow well, like the lettuce.”

-Thich Nhat Hanh

Learn more about Human & Organisational Performance

The goal of the HOPLAB is to help organisations and individuals to learn and reflect

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