Operational Learning: What it is (and what it isn’t)
Operational Learning: What it is (and what it isn't) Published by HOPLAB by Southpac International In today’s world of work, managers are often asked to oversee processes and systems that many have had little personal exposure to. Managers and HSE leaders are usually in the position of writing or reviewing procedures or rules for work that they don’t perform. Although this approach has become commonplace, it doesn’t change the fact that we cannot successfully manage what we don’t fully understand. We need good, relevant and accurate information to make good choices and decisions. Frontline workers have a [...]