HOPLAB Archives - Southpac International

Operational Learning: What it is (and what it isn’t)

Southpac International2023-07-31T13:51:19+10:00Tags: hop, hop principles, HOPLAB, human and organisational performance, learning teams, new view, operational learning, Southpac International|

Operational Learning: What it is (and what it isn't) Published by HOPLAB by Southpac International In today’s world of work, managers are often asked to oversee processes and systems that many have had little personal exposure to. Managers and HSE leaders are usually in the position of writing or reviewing procedures or rules for work that they don’t perform. Although this approach has become commonplace, it doesn’t change the fact that we cannot successfully manage what we don’t fully understand. We need good, relevant and accurate information to make good choices and decisions. Frontline workers have a [...]

What’s the difference? Accountability vs Blame

Southpac International2023-07-31T14:15:05+10:00Tags: blame fixes nothing, hop, hop principles, HOPLAB, human and organisational performance, new view, Southpac International|

What’s the difference? Accountability vs Blame Published by HOPLAB by Southpac International Over the years, the line between accountability and blame has become blurred. Mistakenly, the two terms are often used interchangeably. As a result, the actions and behaviours of accountability now look suspiciously similar to that of blame. Sadly, phrases like “They must be made accountable!” are becoming all too common. Yet, accountability can – and should – look very different to blame. Blame is defined as “to find fault” (1). Blame can be very obvious (cue finger pointing and shouting). But typically blame in the [...]

How to enhance work without another program

Southpac International2023-05-31T13:58:27+10:00Tags: hop, HOP integration, hop principles, HOPLAB, human and organisational performance, new view, Southpac International|

How to enhance work without another 'program' Published by HOPLAB by Southpac International Can a program change an organisation's culture? Maybe, in the short term. But we have probably all experienced the ‘new program’ being rolled out at work; the new posters, training, activities. It is well received for a few weeks and then slowly it dies out….until the next program gets rolled out. Programs are rolled out with good intent, but can have the opposite effect. Frontline workers can become complacent when every new program is perceived to be the new flavour of the month. So [...]

What is a typical journey towards HOP?

Southpac International2023-07-31T16:19:01+10:00Tags: hop, HOP integration, hop principles, HOPLAB, human and organisational performance, new view, Southpac International|

What is a typical journey towards HOP? Published by HOPLAB by Southpac International One of the most common questions we get asked is, "Where can we find your HOP program?"It's a difficult one to answer, first and foremost because Human & Organisational Performance is not a program. (Sorry, there are no posters, either!)But there are ways we can start to introduce HOP at both an individual and organisational level. Where to start can depend firstly, on how familiar the organisation is with HOP principles. Secondly, how strong the appetite is at the leadership level to move away from [...]

How CHEP have adopted HOP

Southpac International2023-08-21T14:15:08+10:00Tags: hop, HOP pilot, hop principles, HOPLAB, human and organisational performance, learning teams, new view, safetyII|

How CHEP have adopted HOP to improve safety, engagement and how work is done Published by HOPLAB by Southpac International Global supply chain company, CHEP, have adopted HOP, Human and Organisational Performance, with a pilot in Queensland in 2019. Since then, the organisation has embraced HOP and Learning Teams throughout their APAC operations, and the results have been astounding. Despite the challenges of 2020, CHEP’s focus on using the HOP principles within their facilities didn’t stop. This primarily ensured valuable conversations continued. Unquestionably, the benefits showed in the strength of their year-on-year results. Importantly, HOP is weaved [...]

The 5 Principles of HOP

Southpac International2023-08-01T16:36:36+10:00Tags: hop, hop principles, human and organisational performance, learning teams, new view, safetyII, Southpac International|

The five principles of HOP Published by HOPLAB by Southpac International The role of the safety profession has traditionally been to minimise harm – to control conditions within operations to make work safer. But the programs and processes that have evolved in the traditional view of safety have rarely allowed for the one condition that can’t be controlled: we’re all human. Therefore, let us introduce the five principles of HOB. Human and Organisational Performance is about understanding the context and conditions of work. Importantly, HOP is not a program – it’s an operating philosophy that gives us a [...]

Can you do Learning Teams without doing the New View?

Southpac International2023-05-30T11:33:16+10:00Tags: hop, human and organisational performance, learning teams, new view, safetyII, Southpac International|

Can you do Learning Teams without doing the New View? Published by Andy Shone In recent times, we've been asked if it’s possible to do Learning Teams without necessarily doing the ‘new view’, Safety II, or HOP? It is true that, by and large, Learning Teams have been associated (thus far) with organisations that are doing, or attempting to incorporate, the new view into their organisation. Does that however mean you have to be doing the new view or Safety II, to successfully implement Learning Teams? Sadly, I have no empirical evidence, and therefore cannot be definitive in [...]

A Short Introduction to Human and Organizational Performance (HOP) and Learning Teams

Southpac International2023-05-30T12:04:14+10:00

A Short Introduction to Human and Organizational Performance (HOP) and Learning Teams By Andrea Baker, The HOP Mentor Article includes: What is HOP? | We cannot manage what we don’t understand | Understanding the truth behind questions like these is crucial to good leadership | Operational Learning and Learning Teams A Convenient Story “Well, that’s a convenient story,” the company CEO blared at me through his watery, spectacled eyes. This man was tired. Not “I didn’t sleep enough last night” tired; he was “I haven’t slept well in 20 years” tired. Those eyes had seen too many cross [...]

SAFETY II | HOP and the Guiding Principles

Southpac International2021-02-08T10:50:44+10:00Tags: andrea baker, H.O.P, hop, human and organisational performance, learning teams, press release, safetyII, Southpac International|

SAFETY II | HOP and the Guiding Principles We were very impressed when the team at Queensland Urban Utilities shared their infographic on how they work on implementing HOP. The poster introduces the concepts to their teams and other stakeholders. So far, they have been using it or investigation and conducting a large scale SME groups. Future group work includes assurance and beyond! With thanks to Queensland Energy and especially Daniel Kopacz, the Principal Investigation and Assurance Specialist for sharing this amazing document for us all to use and benefit from. Do you have a way [...]

A Convenient Story by Andrea Baker

Southpac International2021-05-19T14:00:38+10:00Tags: H.O.P, hop, human and organisational performance, learning teams, press release, safetyII, Southpac International|

A Convenient Story by Andrea Baker “Well, that’s a convenient story,” the company CEO bleared at me through his watery spectacled eyes. This man was tired. Not “I didn’t sleep enough last night” tired; he was “I haven’t slept well in 20 years” tired. Those eyes had seen too many cross faces in the board room, too many hours of a flickering computer screen, too many blurry digital displays reading 3AM, and now they were pointedly fixed on me. “You’re trying to prove to us that this human and…human and ope…what is it called?” he [...]