A Learning Team facilitates conversations with field experts to share their insights, experiences, and stories about their work. The result is a holistic understanding of how they navigate everyday operations, with a positive focus on building system resilience.
Naturally, the context-rich information gained from this process identifies the real problems. In other words, where systems may be brittle, balanced against what is working well. As a result, fostering decisions and actions that are relevant to building system resilience. They provide a collaborative approach to improve and enhance operations, capacity, and rigour around critical controls. Without a doubt, the true strength of these discussions is that the focus is on normal operations.
This can be useful in incident response activities. However, it can also be used at any time to learn. It provides a proactive means of safety management.
Learning Teams also generate reports and actions much like traditional safety activity methods. The real benefits, however, are seen in the engagement and commitment generated. Unquestionably, there is a basic human need to be heard, understood, and included. Learning Teams provide a platform for this to happen. The stories shared post-Learning Team sessions can be transformational. The depth of learning and insight from the process enables better comprehension of problems, which in turn, creates effective solutions and allows for informed decision-making.