HOP & Learning Teams

Never Stop Learning & Improving!
SIA Members

Perth 4th-6th July 2018
Melbourne 9th-11th July 2018
Brisbane 16th-18th July 2018

$1975 per person (Includes GST)
SIA Members $1750 per person (Includes GST)


Southpac is pleased to offer Human & Organisational Performance and Learning Teams workshops across the region led by our world-leading HOP team. The HOP Learning Teams course includes a 1-day Introduction to Human and Organisational Performance (H.O.P Fundamentals) and 1.5 days focused on Operational Learning and Learning Teams.

The course builds on the work of Todd Conklin, Sidney Dekker and Erik Hollnagel, some of which is introduced in other Southpac Courses (SCI, Safety Investigators). You may have heard Bob Edwards discussing Learning Teams on Todd Conklin’s Pre-Accident Podcast. This is undoubtedly a great new method for reviewing and learning from unexpected outcomes and normal work. Managers from operations, business improvement, quality and safety will all find this program highly beneficial.

Contact us now to enrol!

What are Learning Teams?

Course Program

Human & Organisational Performance Fundamentals

The Fundamentals course takes participants into a working knowledge of the H.O.P. (Human Organisational Performance) principles, terminology and methods. The basic H.O.P. principles covered in this class are:

1. People make errors
2. Error likely situations are predictable
3. Individual behaviours are influenced
4. Operational upsets can be avoided
5. Our response to failure matters

Key topics such as blame, error, operational drift, performance modes, and system thinking are covered in enough depth that the participants will be able to put into practice what they learn. Demonstrations are built into this class to show how common error and blame are. The class discussion moves the focus from error and blame to a more holistic, systems thinking, approach to failure. Emphasis is placed on the importance of operational learning and changing from a reactionary mode to more of a “learn and improve” approach. Thought provoking conversations are held in regards to challenging the notion of a root cause, a linear path to failure and an oversimplification of how failure happens. Participants will be able to apply class knowledge to their own organization to improve system stability, reliability and resilience and will see the importance of building better defenses and improving learning around events.

Operational Learning & Learning Teams

This class will introduce the participants to the basics of how to improve operational learning. It includes discussion around pre and post job briefings, event learning and non-event learning and how to improve the auditing process. Emphasis is placed on the “Learning Team” approach and the value of taking time to learn before taking action. Methods and techniques for coaching and facilitating “Learning Teams” as well as a discussion of what the learning sessions should look like are included. This training also includes a discussion with coaches about things that may hinder learning (i.e. biases, production pressure, etc.) as they attempt to conduct better operational learning at their site.
A practical Learning Team simulation is included within the course so you can take this straight back to your workplace! The simulation will take the class through an example of how to actually conduct a Learning Team and is based upon a role playing scenario about a near miss event. Our goal is to build your confidence and capacity to conduct Learning Teams in your own workplace.


A Recent Testimonial

This course was possibly the most engaging, informative and practical course that I have attended for a very long time. We will work to apply the learnings in our workplace…

Human & Organisational Performance Learning Teams
Brisbane August 17

Human & Organisational Performance Learning Teams

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+61 7 5533 9988
Unit 2a – 5 Executive Drive, Burleigh Waters QLD 4220

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