A masterclass with internationally-renowned HOP Coach, Bob Edwards, direct from the USA.
Duration: 2 Days Delivery: Face-to-Face Cost: $1,795.00AUD per person
Masterclass Summary: Bob Edwards’ HOP & Learning Teams Masterclass is as engaging as it is informative. Prepare to deep dive into your current organisational governing principles and attitudes, generating a seismic shift in how you respond to both success and failure. Bob’s ability to have you alert, involved and practicing HOP principles from the outset, is outstanding. Using real world experiences and focusing on practical and easy-to-use examples, Bob brings operational value to front-line employees while providing all levels of management insight into the messy complexities of everyday work.
This engaging and practical part of the course develops a working knowledge of the HOP (Human & Organisational Performance) principles, terminology and methods. HOP moves organisations away from a “compliance only” mindset to asking better questions, seeking understanding and enhancing the performance of everyday work. The basic HOP principles are explored:
People make mistakes
Blame fixes nothing
Context drives behaviour
Learning is vital
Key topics such as blame, error, operational drift, performance modes, and system thinking are covered in enough depth that the participants will be able to put into practice what they learn.
Demonstrations are built into this class to show how common error and blame are. The class discussion moves the focus from error and blame to a more holistic, systems thinking, approach to failure. Emphasis is placed on the importance of operational learning and changing from a reactionary mode to more of a “learn and improve” approach. Thought provoking conversations are held to challenge the notion of a root cause, a linear path to failure and an oversimplification of how both failure and success happen.
Participants will be able to apply the ideas discussed to their own organisation to improve system stability, reliability and resilience and will see the importance of building better defences, increasing capacity and improving learning around events.
This part of the course will demonstrate how to improve operational learning. Emphasis is placed on the Learning Teams approach and the value of taking time to learn before taking action.
Methods and techniques for coaching and facilitating Learning Teams as well as a discussion of what the learning sessions should look like are included. This training also includes a discussion with coaches about things that may hinder learning (i.e. biases, production pressure, etc.) as they attempt to conduct better operational learning at their site.
A practical Learning Team simulation is included within the course, so the concept can be taken straight back to your workplace and put into action. The simulation will take the class through an example of how to actually conduct a Learning Team and is based upon a role playing scenario about a near miss event. The goal is to build your confidence and capacity to conduct Learning Teams in your own workplace. Discussions around pre- and post-job briefings, event learning and non-event learning and how to improve the auditing process are also included.
Bob helps organisations realise that human error is common and can even be expected in complex work environments. He demonstrates how, when something bad happens, our focus needs to shift from blaming those doing the work to a look at the system they are working in. Bob draws on his life experience from the military, working in industry, outdoor adventure sports and raising a family of 12 kids to bring his presentation about Human Performance to life. Bob has worked for one of the world’s largest corporations, at medium sized companies and has been self-employed. He uses a humorist style to talk about his own failures and successes in life to help others relax a little about failure and focus more on learning and collaboration.
He is a leading expert on Human Performance Learning Teams and has led hundreds of Learning Team sessions for safety and quality events and for operational upsets and challenging design issues. His approach is practical and easy to use. He brings real value to those who do the work and helps managers understand better the complexity and adaptive nature of work. He leads organisations to improve operational discipline through the empowerment of employees and forward accountability. Bob is high energy and engaging and the audience will find that they have gone on a journey of learning and discovery during his presentation and at the same time acquired valuable tools for solving complex problems in the workplace. Bob has a BS degree in mechanical engineering from Tennessee Technological University and MS degree in Advanced Safety Engineering Management from the University of Alabama Birmingham.
HOPLAB has been supporting organisations to adopt HOP and Operational Learning since 2018.
Our HOP Fundamentals and HOP & Learning Teams courses were the first in Australia and New Zealand, and have now grown to attract a global audience of safety professionals interested in learning the foundations of HOP.
We work with each organisation to understand how work happens and guide decision makers to reflect, learn and grow – harnessing the potential that already exists within its people. Because of that, we can offer a unique perspective and a more organic approach that drives more sustainable results.