Learning team is about the conversation. Its about bringing people together who do the work, that know the work, that can help us understand how work really gets done. And whether its because something bad happened or almost happened, could be from quality escape, could be an operational upset, maybe even studying successful work, but learning teams are people who know the work helping us understand how the work really gets done. Not how we plan for it to get done, because we always have great plans or so we think.
Its like going on a trip, we make plans but as soon as you get on the highway you have to start adapting and adjusting the plan. The learning teams gives us the understanding that we need if we want to get better. What does it really take to get work done, not just what the plan says we were supposed to do. What do we have to actually do to get the work done?